Due to the custom, made-to-order nature of all baked goods, all sales are final once an order has been confirmed and production has begun.
1. No Returns
For food safety reasons, we do not accept returns on any baked goods.
2. Refund Eligibility
Refunds or replacements may only be offered in the following cases:
To request assistance, customers must contact us within 24 hours of receiving their order.
3. Cancellations
Cancellations may be eligible for a partial refund only if requested before preparation begins. Once baking has started, materials and time have been allocated and refunds will not be issued.
4. Pickup & Delivery
We are not responsible for items after they have been collected or delivered. This includes damage due to improper handling, storage, or delays after pickup/delivery.
5. Food Safety
All products are perishable and should be consumed or stored promptly according to provided guidance.
By placing an order, you acknowledge and agree to this Refunds & Returns Policy.